Terms & Conditions

✅ 1. Acceptance of Terms

Welcome to MYB AI Online, an AI-powered inquiry and communication platform operated by My Inbox Media ® ("Company," "we," "us," or "our"), located at Shop No. 27, Gachibowli Business Hub, Hyderabad, Telangana 500032, India.

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and My Inbox Media ® governing your access to and use of the MYB AI Online website, platform, and related services (collectively, the "Services").

If you are using our Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall refer to both you individually and that entity.

📖 2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Platform" means the MYB AI Online website, web application, and all associated tools and features accessible at mybaionline.shop and related domains.
• "Services" means all services provided by MYB AI Online, including AI-powered inquiry management, SMS marketing, email marketing, WhatsApp messaging, Google RCS messaging, and OBD voice campaigns.
• "User" or "Client" means any individual or entity that accesses, registers, or uses the Platform or Services.
• "Content" means any information, text, data, images, messages, or other materials submitted to or processed through the Platform.
• "Inquiry" means any request, question, or communication submitted through the Platform by a User seeking information or services.
• "Communication Channels" means SMS, Email, WhatsApp, Google RCS, OBD, and any other messaging platform used to deliver communications.
• "My Inbox Media ®" refers to the company operating the MYB AI Online platform, registered in India.
• "TRAI" means the Telecom Regulatory Authority of India and its regulations governing commercial communications.

🛠️ 3. Our Services

3.1 AI-Powered Inquiry Management

MYB AI Online provides an intelligent inquiry management system that uses artificial intelligence to receive, categorize, route, and respond to customer inquiries. Our AI engine is trained to handle business inquiries across various industries and scales.

3.2 Multi-Channel Communication Services

We offer communication services across the following channels:

• SMS Marketing: Bulk SMS campaigns, transactional messages, and promotional notifications
• Email Marketing: Automated email campaigns, newsletters, and transactional emails
• WhatsApp Business: Messages via the official WhatsApp Business API platform
• Google RCS: Rich Communication Services for enhanced interactive messaging
• OBD Voice Campaigns: Outbound dialing with pre-recorded voice messages

3.3 Service Availability

We strive to maintain 99.9% platform uptime; however, we do not guarantee uninterrupted service. Scheduled maintenance, technical issues, or third-party service dependencies may cause temporary interruptions. We will make reasonable efforts to notify users in advance of planned maintenance.

3.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

👤 4. User Accounts and Registration

4.1 Account Creation

To access certain features of our platform, you may be required to create an account. By creating an account, you agree to provide accurate, current, and complete information and to update this information as necessary to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password for your account
• Notify us immediately of any unauthorized use of your account
• Not share your account credentials with any third party
• Log out of your account after each session on shared devices

4.3 Account Eligibility

You must be at least 18 years of age to create an account and use our Services. By registering, you represent and warrant that you meet this age requirement and that all information you provide is accurate and truthful.

4.4 Business Accounts

If you register as a business, you must provide valid business registration details including GSTIN (if applicable), business address, and authorized signatory information. Business accounts are subject to additional verification at our discretion.

🔔 5. Notification and Communication Consent

5.1 Nature of Communications

Your consent to receive communications encompasses the following categories:

• Service Communications: Inquiry status updates, account notifications, and platform alerts that are necessary for the delivery of our services
• Transactional Communications: Confirmations, receipts, and operational notifications related to your use of our services
• Promotional Communications: Marketing messages, special offers, new product announcements, and business development opportunities from My Inbox Media ®
• Educational Communications: Guides, tutorials, best practices, and industry insights related to AI-powered communication
• Survey and Feedback Requests: Requests for your feedback to help us improve our services and customer experience

5.2 Consent for Multi-Channel Communication

By agreeing to these Terms, you specifically consent to receive communications through all channels listed in our Privacy Policy including but not limited to SMS, email, WhatsApp, Google RCS, OBD voice calls, and mobile push notifications. You acknowledge that each channel has its own characteristics and that message and data rates may apply for SMS communications on your mobile plan.

5.3 Withdrawal of Consent

You may withdraw your consent to receive promotional communications at any time through the opt-out mechanisms described in our Privacy Policy. Please note that withdrawal of consent for promotional communications does not affect your consent to receive essential service-related communications necessary for active accounts or ongoing inquiries.

5.4 TRAI Compliance

All commercial communications sent through our platform are fully compliant with TRAI TCCCPR regulations. We use only TRAI-registered sender IDs and approved message templates. Users who have registered on the TRAI DND registry will be excluded from promotional campaigns in accordance with applicable law.

⚖️ 6. Acceptable Use Policy

6.1 Permitted Uses

You may use our Services only for lawful purposes and in accordance with these Terms. You agree to use the platform to:

• Submit genuine business inquiries for products and services
• Manage customer communication campaigns in compliance with applicable laws
• Receive information and updates about our services and offerings
• Access analytics and reporting features for your account

6.2 Prohibited Uses

You agree not to use our Services in any of the following ways:

• To send spam, unsolicited bulk messages, or communications to DND-registered numbers
• To send communications that are false, misleading, deceptive, or fraudulent
• To harass, threaten, abuse, or harm any individual or group
• To violate any applicable laws including TRAI regulations, IT Act, Consumer Protection Act, or any other Indian or international law
• To transmit any malware, viruses, or harmful code through the platform
• To impersonate any person or entity or misrepresent your affiliation
• To scrape, crawl, or extract data from the platform without our written permission
• To reverse engineer, decompile, or attempt to extract source code from our platform
• To use the platform for any illegal, unethical, or unauthorized purpose

©️ 7. Intellectual Property Rights

7.1 Our Intellectual Property

The MYB AI Online platform, including its AI models, algorithms, design, content, software, trademarks, and all other intellectual property, is the exclusive property of My Inbox Media ®. All rights are reserved. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of our intellectual property without our prior written consent.

7.2 Your Content

You retain ownership of all content you submit to our platform. By submitting content, you grant My Inbox Media ® a non-exclusive, worldwide, royalty-free license to use, process, and display your content solely for the purpose of providing and improving our Services. This license terminates when you delete your account or the content, except where we are required by law to retain copies.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about our Services, you grant us the right to use such feedback without any compensation or attribution to you.

💳 8. Payment Terms

8.1 Pricing

Pricing for our Services is set forth on our website and is subject to change with 30 days' notice to existing subscribers. All prices are exclusive of applicable taxes including GST, which will be added at the prevailing rate.

8.2 Payment Obligations

You agree to pay all fees associated with your use of our Services. Payments are due in advance for subscription-based services. For inquiry-based services, payment is due upon acceptance of a service proposal. We accept payment through authorized payment gateways including credit/debit cards, net banking, UPI, and NEFT/RTGS bank transfers.

8.3 Refund Policy

Refunds are available under the following circumstances:

• Service failure on our part where the agreed service was not delivered
• Cancellation within 24 hours of initial subscription for new subscribers
• Technical issues that prevent service delivery verified by our technical team

Refund requests must be submitted in writing to info@mybaionline.shop within 7 days of the service delivery date. We will process approved refunds within 10-15 business days.

⚠️ 9. Disclaimers and Warranties

9.1 "As Is" Service

Our Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 AI Accuracy

While our AI systems are designed to provide accurate and relevant responses, we do not warrant that AI-generated content will always be accurate, complete, current, or error-free. AI responses are generated automatically and may not always reflect the most current information. We recommend verifying important information through direct human consultation.

9.3 Third-Party Services

Our platform relies on third-party services including SMS gateways, WhatsApp Business API, Google RCS, and other providers. We are not responsible for any failures, delays, or issues caused by these third-party service providers, including message delivery failures due to network issues or carrier restrictions.

9.4 Communication Delivery

While we make best efforts to ensure timely delivery of communications, we cannot guarantee delivery times or delivery success rates for SMS, email, WhatsApp, or other communication channels due to factors outside our control including carrier restrictions, DND registrations, and network conditions.

🛡️ 10. Limitation of Liability

To the fullest extent permitted by applicable law, My Inbox Media ® and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill, arising out of or related to your use or inability to use our Services.

In no event shall our total liability to you exceed the amount you paid to us in the six months preceding the event giving rise to the claim, or INR 10,000 (Indian Rupees Ten Thousand), whichever is greater.

🤝 11. Indemnification

You agree to defend, indemnify, and hold harmless My Inbox Media ®, its affiliates, licensors, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms and Conditions
• Your use of our Services in violation of applicable laws or regulations
• Any content you submit, post, or transmit through our platform
• Your violation of any third-party rights including intellectual property rights
• Your violation of TRAI regulations or other communication laws
• Any misrepresentation made by you in connection with your use of our Services

🚫 12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us at info@mybaionline.shop or through the account settings in your dashboard. Termination will be effective after the completion of any active service commitments.

12.2 Termination by Us

We reserve the right to suspend or terminate your access to our Services immediately, without prior notice or liability, for any reason including:

• Violation of these Terms and Conditions or our Acceptable Use Policy
• Non-payment of fees
• Use of our platform for illegal or harmful activities
• Requests by law enforcement or government authorities
• Extended periods of inactivity

12.3 Effect of Termination

Upon termination, your right to access and use our Services will immediately cease. We may delete your account data in accordance with our Privacy Policy and data retention guidelines. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification obligations.

⚖️ 13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, specifically the laws of the State of Telangana, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

13.2 Dispute Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at info@mybaionline.shop. We will make good faith efforts to resolve the dispute within 30 days.

13.3 Arbitration

If the dispute cannot be resolved informally, both parties agree to submit to binding arbitration under the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in English and the place of arbitration shall be Hyderabad, Telangana.

📝 14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will provide notice of significant changes by:

• Posting the updated Terms on this page with a revised "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using our Services.

📞 15. Contact Information

If you have any questions, concerns, or inquiries about these Terms and Conditions, please contact us:

These Terms and Conditions constitute the entire agreement between you and My Inbox Media ® regarding the use of MYB AI Online Services, superseding any prior agreements between you and us with respect to the Services.