Privacy Policy

📄 1. Introduction

Welcome to MYB AI Online ("we," "us," "our," or "Company"). MYB AI Online is an AI-powered inquiry and communication platform operated by My Inbox Media, located at Shop No. 27, Gachibowli Business Hub, Hyderabad, Telangana 500032, India.

This Privacy Policy describes how we collect, use, process, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI-powered inquiry platform. We are committed to protecting your personal information and your right to privacy in accordance with applicable Indian laws including the Information Technology Act, 2000, Information Technology (Amendment) Act, 2008, and other relevant regulations including TRAI guidelines.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any terms of this policy, please discontinue your use of our platform immediately.

📦 2. Information We Collect

We collect several types of information in connection with the services we provide:

2.1 Personal Information You Provide Directly

• Contact Details: Full name, email address, mobile phone number, WhatsApp number
• Business Information: Company name, industry, business address, designation
• Inquiry Details: Subject matter, description of requirements, attachments
• Communication Preferences: Preferred contact channels (SMS, Email, WhatsApp, RCS, OBD)
• Account Information: Username, password (encrypted), account settings

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, inquiry patterns
• Location Data: General geographic location derived from IP address (city/state level)
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags

2.3 Information from Third Parties

• Social media platforms if you connect your accounts
• Business verification services for KYC compliance
• Payment processors for transaction-related data
• Analytics partners for aggregated usage insights

⚙️ 3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing and responding to your inquiries through our AI-powered platform
• Providing, operating, and maintaining our communication services
• Routing your inquiries to the appropriate team or department
• Managing your account and providing customer support

3.2 Communication

• Sending service-related notifications, updates, and alerts via SMS, Email, WhatsApp, Google RCS, and OBD
• Sending promotional offers, product updates, and marketing communications (with your consent)
• Responding to your inquiries, questions, and comments
• Sending transactional messages related to your account

3.3 Platform Improvement

• Analyzing usage patterns to improve our AI models and service quality
• Developing new features and services based on user feedback
• Conducting research and analytics for business intelligence

3.4 Legal and Compliance

• Complying with TRAI regulations and other applicable laws
• Preventing fraud, abuse, and unauthorized access
• Enforcing our Terms and Conditions and other agreements
• Responding to legal requests and obligations

🔔 4. Notification and Communication Consent

4.1 Types of Communications

When you provide your consent, you agree to receive the following types of communications from My Inbox Media ®:

• Transactional Messages: Inquiry confirmations, status updates, and account notifications
• Service Updates: New feature announcements, platform updates, and maintenance alerts
• Promotional Communications: Special offers, discounts, new services, and business opportunities
• Marketing Campaigns: Targeted campaigns based on your inquiry history and preferences
• Educational Content: Tips, guides, and insights to help you maximize the use of our platform

4.2 Communication Channels

Your consent covers the following communication channels operated by My Inbox Media ®:

• SMS (Short Message Service): Text messages sent to your registered mobile number
• Email: Electronic mail sent to your registered email address
• OBD (Outbound Dialing): Automated voice calls delivering pre-recorded messages
• Google RCS (Rich Communication Services): Enhanced messaging with rich media, branding, and interactive features
• WhatsApp: Messages sent through the WhatsApp Business API platform
• Push Notifications: Mobile and browser-based push notifications (if applicable)

4.3 Consent Management and Opt-Out

Your consent is entirely voluntary. You have the right to withdraw your consent at any time using any of the following methods:

• Reply "STOP" or "UNSUBSCRIBE" to any SMS message received from us
• Click the "Unsubscribe" link in any email communication
• Contact us directly at info@mybaionline.shop with your opt-out request
• Call us at +91 71280 40098 to request removal from our communication list
• Register your number on the TRAI DND (Do Not Disturb) Registry

4.4 TRAI Compliance

All our commercial communications are fully compliant with the Telecom Regulatory Authority of India (TRAI) Telecom Commercial Communication Customer Preference Regulations (TCCCPR). We maintain proper sender IDs, use TRAI-registered templates, and honor all DND registrations as required by law.

🤝 5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform and delivering our services. These include SMS gateway providers, email delivery services, WhatsApp Business API providers, cloud hosting providers, analytics platforms, and payment processors. All service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our website or by email prior to your information being transferred.

5.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so for specific purposes not covered in this policy.

🍪 6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information to improve your experience. Cookies are files with a small amount of data sent to your browser from the websites you visit.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function properly, including session management and security
• Performance Cookies: Collect information about how visitors use our website, helping us improve functionality
• Functionality Cookies: Remember your preferences and settings for a better experience
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness

6.2 Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our platform may not function properly. You can also manage cookie preferences through our cookie consent management tool on the website.

🛡️ 7. Data Security

The security of your personal information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you submit an inquiry or access your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
• Access Controls: We maintain strict access control policies, ensuring only authorized personnel can access personal data
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities
• Data Minimization: We collect only the minimum data necessary to provide our services
• Employee Training: Our staff receives regular training on data privacy and security best practices
• Incident Response: We have a comprehensive data breach response plan to minimize impact and notify affected users promptly

🗄️ 8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Inquiry Records: Retained for 5 years after the inquiry is resolved for legal and audit purposes
• Account Information: Retained for the duration of your account plus 3 years after account closure
• Communication Records: SMS, email, and WhatsApp communication logs retained for 2 years
• Payment Records: Financial transaction records retained for 7 years as required by Indian tax laws
• Analytics Data: Anonymized and aggregated data may be retained indefinitely for research purposes

When we no longer have a legal or business need to process your personal information, we will either delete or anonymize it, or if this is not possible, we will securely store it and isolate it from further processing until deletion is feasible.

⚖️ 9. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Right to Restriction: Request restriction of processing of your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information for marketing purposes
• Right to Withdraw Consent: Withdraw consent for any processing based on your consent at any time

To exercise any of these rights, please contact us at info@mybaionline.shop. We will respond to your request within 30 days.

👶 10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@mybaionline.shop. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers promptly.

📝 11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date
• Sending a notification via email to your registered email address
• Displaying a prominent notice on our website or platform

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

📞 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to resolve any concerns about privacy in a fair and transparent manner.